In November of last year, we began the implementation of a new customer account and billing platform. As many can appreciate, the implementation of any new IT system often comes with hiccups and delays, and regrettably this one has been no different.
So, we would like to acknowledge and apologise for the unexpected billing delays and the inconvenience this has caused some customers.
Please rest assured customers will not be charged late payment fees of any kind, and accounts will remain in good standing. And as we do not provide account information to credit bureaus, customer credit ratings will not be affected.
We are now making steady progress bringing payments and billing up to date, and will have these issues resolved in the next couple weeks. We apologize sincerely for these inconveniences and appreciate your continued understanding and patience.