News and Service Notices

Important notices regarding rate adjustments and service alerts will be posted here. Check back regularly. 

Archived Notices

Important Information on Canada Post Strikes

In the event of a Canada Post strike or job action, mail delivery of your Corix utility bill and bill payments to Corix may be disrupted. However, it is important that you keep your account up to date.

Corix has various services available to you to help manage your account during a disruption.

BALANCE INFORMATION AND YOUR UTILITY BILL: 

As a Corix Utilities customer you may:

  • Call 1-866-457-7273 to obtain your account balance
  • E-mail: customercare@corix.com to request a copy of your bill


PAYMENT OPTIONS:

Please note that Corix offers the following payment alternatives:

  • Online / Telephone Banking
  • Contact us to set up Pre-Approved Debit or Credit Card withdrawal
  • Visa / MasterCard payments are also accepted over the phone
  • Drop off cheques at your nearest Corix office location:

    Attention: Utility Billing
    Corix Utilities
    Unit 5, 1058 Industrial Road 2
    Invermere, BC V0A 1K0

Water Conservation Plan

Posted on May 25, 2018

To reduce water use across the system during the summer months, Fairmont Hot Springs Utilities has adopted the Regional District of East Kootenay's Water Conservation Plan.

By following the water schedule below, you will help achieve a reduction in energy costs to produce water and maintain infrastructure.

2018 Watering Times - Effective Immediately

MANUAL SPRINKLERS AUTOMATIC SPRINKLERS
Morning: 6:00 a.m. to 10:00 a.m. Morning: 3:00 a.m. to 8:00 a.m.
Evening: 7:00 p.m. to 11:00 p.m. Evening: No Watering
  1. EVEN numbered houses may water on Tuesday, Thursday, and Sunday.
  2. ODD numbered houses may water on Monday, Wednesday, and Saturday.
  3. "NO Watering Fridays" are in effect to allow time for reservoirs to replenish and to conserve water.

This water conservation plan will be in effect until further notice. For more information contact Corix Customer Care at 1.866.457.7273 or visit www.corix.com/fairmont

Thank you for your co-operation.

Water Quality Advisory Lifted (Effective April 20, 2018)

posted 1:03 p.m. April 20, 2018

Corix Utilities, Fairmont Hot Springs Utilities Ltd., and Interior Health Authority have lifted the Water Quality Notice for Fairmont Ridge Phases 1 and 2 and The Residences at Marble Ridge within the Fairmont Hot Springs Water Distribution System.

Bacteriological results show acceptable drinking water quality and therefore the Water Quality Notice can be rescinded.

Thank you for your patience throughout the utility work and Water Quality Notice period.

For more information please contact:
Corix Utilities Inc.
Suite 5, 108 Industrial Road 2
Invermere, BC
V0A 1K5
250-341-6158

Water Quality Advisory (Effective 2 p.m April 17, 2018)

posted at 11:27 a.m. April 17, 2018

Effective at 2 p.m. today (April 17, 2018) Corix Utilities Inc. and Fairmont Hot Springs Utilities Ltd. have issued a Water Quality Advisory (WQA) for Fairmont Ridge Phases 1 and 2 and The Residences at Marble Ridge within the Fairmont Hot Springs Water Distribution System. 

Please note  this WQA does not affect any other area within Fairmont Hot Springs.

  • The Water Quality Advisory is required due to a temporary shutdown for water main construction feeding the two developments. 

  • Water will be shut off at 2 p.m. for approximately 2 hours or until work is completed. 

  • The WQA will remain in place to the development until water samples can be tested and proven safe.  

  • A second notice will be issued once the Water Quality Advisory is rescinded. 

Corix Utilities  and The Interior Health Authority recommend that children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water or a safe alternative until further notice.

For these at-risk populations, water intended for drinking, washing fruits and vegetables, making beverages or ice, or brushing teeth should be boiled for at least one minute.

It is our intent to keep the interruption of water to your residence as short as possible, but ask residents in the affected area to be prepared for the possibility of the interruption being for the full period.  We greatly appreciate your patience.  

For any questions, concerns, or more information, please call Corix at 250-341-6158.

Corix Utilities Inc.
Suite 5, 108 Industrial Road 2
Invermere, BC V0A 1K5
250-341-6158


PLANNED WATER SERVICE INTERRUPTION

posted December 5, 2017 at 3:25 p.m.

Due to watermain repair work being carried out on Wilder Loop Road, water service to several residences (within the orange zone on the map below) will be disrupted on Thursday, December 7, 2017 between 8 a.m. and 5 p.m. 

Water Shutdown Zone Fairmont

It is our intent to keep the interruption of water to your residence as short as possible, but ask residents in the affected area to be prepared for the possibility of the interruption being for the full period.  We understand that this is inconvenient and greatly appreciate your patience.  

For any questions or concerns regarding this notice, please call Corix at 250-341-6158.


Water Conservation Plan In Effect

posted Thursday, July 6, 2017 at 1:30pm

To reduce water use across the system during the summer months, Fairmont Hot Springs Utilities has adopted the Regional District of East Kootenay's Water Conservation Plan.

By following the watering schedule below, you will help achieve a reduction in energy costs to produce water and maintain infrastructure. These watering hours are in place for the benefit of your community, and this water conservation plan will be in effect until further notice.

2017 Watering Times - Effective Immediately


Manual Sprinklers

Morning: 6 a.m. to 10 a.m.
Evening: 7 p.m. to 11 p.m.

Automatic Sprinklers

Morning: 3 a.m. to 8 a.m.
Evening: No watering

  • EVEN numbered houses may water on Tuesday, Thursday, and Sunday.
  • ODD numbered houses may water on Monday, Wednesday, and Saturday.
  • "No Watering Fridays" are in effect to allow time for reservoirs to replenish and to conserve water.
For any questions or concerns, contact Corix Customer Care at 1-866-457-7273.  Thank you for your co-operation. 

FAQs

What is the purpose of following a Water Conservation Plan?

Water use increases significantly during the dry summer months, mostly due to lawn watering and garden irrigation, which places excessive demand on the water system. Having set watering hours helps to conserve water and balance demand on the system. 

Following a Water Conservation Plan also helps to reduce energy costs to produce water and maintain infrastructure. As we transition to metered rates for those serviced by the Fairmont potable water supply in October 2017, it's time to start thinking about conservation now.

Did you know your lawn only needs approximately one inch of water a week to stay healthy? Less frequent watering helps develop a healthier turf, allowing the grass to establish stronger roots that are less dependent on water. Watering in the morning and evening hours helps reduce water loss from evaporation.

What restrictions are in place?

This Water Conservation Plan applies to watering lawns, whether using manual or automatic sprinklers. Even numbered houses may water on Tuesdays, Thursdays, and Sundays. Odd numbered houses may water on Mondays, Wednesdays, and Saturdays.

You might notice golf courses and public parks in Fairmont Hot Springs using more water and watering during restricted times – these facilities draw water from a different water system.

Why can’t I water on Fridays?

Fridays are being used as a day to allow the reservoir to replenish and to further conserve water.

Am I still allowed to water my flowers, vegetables, planters, shrubs, and trees?

Yes, flowers, vegetables, planters, shrubs, and trees can be watered any day of the week, using a watering can or a hose with an automatic shut-off nozzle. We recommend avoiding watering plants during the heat of the day, to minimize evaporation and to allow water to reach the roots of the plant.

Can I use water collected in a rain barrel?

Yes. You can use water collected in a rain barrel at any time for watering your lawn or garden. The Water Conservation Plan only applies to treated drinking water.


Scheduled Water System Shutdowns Complete

posted Friday, June 16, 2017 at 12:00pm

The scheduled water system shutdowns have been completed, however, Corix crews continue to conduct leak detection of the water system.

Thank you for your patience and cooperation.

For further information, please contact: 

Joel Bilodeau - Operations Supervisor
Corix Utilities Inc.
Email: joel.bilodeau@corix.com
Phone: 250-341-6198


Scheduled Water System Shutdowns June 12-16, 2017

posted Tuesday, May 30 at 12:30pm

There will be intermittent water system shutdowns within several areas in Fairmont Hot Springs between 11:00pm and 6:00am from June 12 to June 16. These interruptions of service will not last longer than one hour and are necessary to identify areas that may contain water leaks. Please refrain from irrigating, washing dishes and doing laundry during these hours.
 
Your cooperation is appreciated. 

For further information, please contact: 

Joel Bilodeau - Operations Supervisor
Corix Utilities Inc.
Email: joel.bilodeau@corix.com
Phone: 250-341-6198


Reminder to Homeowners to Check Plumbing System/Residential Pressure Reducing Valves

posted Thursday, October 27, 2016 at 9:45am

On Wednesday, October 26, a temporary increase in water pressure was identified in the zone shown below.
Fairmont Excessive Water Pressure-October 26, 2016
The water pressure has since returned to normal. 

Excessive water pressure has potential to cause leaks within homes. As a reminder, all homeowners are required to have household residential pressure reducing valves (PRVs) and are responsible for their proper operation and maintenance.

To prevent leaks, homeowners are advised to check their plumbing systems and residential pressure reducing valves (PRVs). 

If you have any questions or concerns, contact our Customer Care Department at 1-866-457-7273.