News and Service Notices

Important notices regarding service alerts and rate adjustments will be posted here. Check back regularly. 

Water Service Advisory for Ravine Drive

November 6, 2018

There will be a disruption to potable water service for residents on Ravine Drive between 1 and 3 p.m. on Wednesday, November 7, 2018.

The interruption to water service is required to complete repairs on a leaking valve for a nearby irrigation meter, which involves isolating the water main to relieve pressure to change out the valve.

Those affected by this outage will NOT be able to run dishwashers, washing machines, or have baths/showers/run faucets. Toilets are usable during this time, however they will not refill on their own until water pressure is restored.

For any questions or concerns, please contact Corix Customer Care at 1-877-577-2112 or customercare@corix.com.

Thank you for your cooperation and attention to this matter.

Important Information on Canada Post Strikes

In the event of a Canada Post strike or job action, mail delivery of your Corix utility bill and bill payments to Corix may be disrupted. However, it is important that you keep your account up to date.

Corix has various services available to you to help manage your account during a disruption.

BALANCE INFORMATION AND YOUR UTILITY BILL: 

As a Corix Utilities customer you may:

  • Call 1-877-577-2112 to obtain your account balance
  • E-mail: customercare@corix.com to request a copy of your bill


PAYMENT OPTIONS:

Please note that Corix offers the following payment alternatives:

  • Online / Telephone Banking
  • Contact us to set up Pre-Approved Debit or Credit Card withdrawal
  • Visa / MasterCard payments are also accepted over the phone
  • Drop off cheques at your nearest Corix office location:

    Attention: Utility Billing
    Corix Utilities
    #2, 8515 48th Street SE
    Calgary, AB T2C 2P8

Archived Notices

Routine Fire Hydrant Maintenance

posted Thursday, June 21, 2018 at 11:51 am 

Starting Friday, June 22, 2018, we will be conducting routine maintenance to the Heritage Point fire hydrants on the lake side of the community. You may notice water running down the streets into catch basins. This maintenance work will take approximately one week to complete.


The fire hydrant flushing program cleans the water main of any possible sediment or debris, and ensures that fire hydrants are working properly for firefighting needs. (Working fire hydrants are essential for fire protection and required under the Alberta Fire Code.)

We do not expect there to be any issues with water quality or pressure due to the flushing program. If you do experience any issues, or have any questions, please call us directly at 403-254-9858 during regular business hours. For after-hours emergencies please call 403-371-6988.

Planned Maintenance

posted Monday, April 9, 2018

We will be performing scheduled maintenance at the water plant on Wednesday, April 11, 2018 between 10 a.m. and 12 p.m.

As a result, residents on the golf course side of the community and in Artesia may experience a drop in water pressure. Residents around the Lake at Heritage Pointe will not be affected.

We respectfully request that residents reduce water consumption for the two-hour period. For any questions or concerns related to this notice, please contact Corix Customer Care at 1-877-577-2112.

Thank you for your cooperation.

Sewer Main Flushing

update posted Monday, March 12, 2018

Due to mechanical issues with the equipment we were unable to finish sewer main flushing last week.

We will resume work this week, and expect to be complete by the afternoon on March 14. Thank you for your continued cooperation.


posted Wednesday, March 7, 2018

We will be flushing the sewer main on Heritage Lake Terrace on Thursday, March 8 to clean out the sewer system of any residual debris from Friday evening's sewer main backup. Residents may continue to use toilets, sinks, and appliances during cleaning.

What to expect:

  • Air pressure in the sewer may cause some bubbling, especially in basement toilets and sinks. We recommend you keep your toilet lids closed and sink drains plugged (when not in use) to avoid splashing or spills.

  • As we pass by your connection, there may be some odor. To remove any lingering odors, you can open a window for a few minutes, run water down the drain, and flush the toilet.

For any questions or concerns related to this notice, please contact Corix Customer Care at 1-877-577-2112.




Routine Fire Hydrant Maintenance

posted Thursday, May 18 at 4:00pm 

Starting on Monday, May 22, 2017, Corix Utilities will be conducting routine maintenance to the Heritage Point fire hydrants. Working fire hydrants are essential for fire protection and required under the Alberta Fire Code.

Maintenance work can involve pumping high-pressurized water through the pipes and releasing it through fire hydrants. You may notice water running down streets into catch basins.

What you should know:

  • Your water will not be turned off during this time.
  • The maintenance work may temporarily result in cloudy water and/or changes in water pressure; however, your water remains safe to drink.
  • Please refrain from doing laundry from 8am to 4pm Monday- Friday.
  • As the water is emptied out of the distribution system before it passes your meter, your utility bill will not be affected by the maintenance work. You are only charged for water that passes the meter on your private property.
  • The maintenance work is weather-dependent and will take approximately three weeks to complete.

At Corix, safety is our highest priority. We continually monitor and perform ongoing water quality tests to ensure you have safe drinking water at your tap.

 If you have any questions or concerns, please call us at 403-254-9858.

Thank you for your cooperation and understanding.


Learn more about:

To request a copy of the latest terms and conditions, please contact our office at 403-273-8676 or email us at info.utilities@corix.com.