My Bill

Ways to Pay Your Bill

Corix Connect logo drop shadow 300x300Corix Utilities offers several convenient ways to pay your bill. Should you have questions about bill payment, please contact Corix Customer Care for assistance.

You'll soon be able to use Corix Connect, our new online self-service portal, to make individual payments or set-up automatic payments by bank debit or credit card. Corix Connect will also let you view current and past bills, and sign-up for paperless billing. Please watch for details in an upcoming bill.

  • Bank Debit or Credit Card - COMING SOON

  • Through Your Bank

  • Mail

Understanding Your Bill

The principal parts of your utility bill are shown in this sample. Your bill may vary depending on the services available in your community.


Sample CUI Bill


  1. Account Number
    Your 10-digit Account Number should be referenced on all correspondence and payments
  2. Bill Summary
    Billing and due dates, and total payment due
  3. Corix Utilities Contacts
    Customer Care, emergency, and other contact information
  4. Billing and Consumption History
    At-a-glance graphs will appear depending on your services
  5. Detachable Portion
    Attach this lower portion with mailed payments. Please write your 10-digit Account Number on the front of all cheques
  6. Payee Name & Remit Address
    Please ensure your online banking and cheques are completed accordingly

Billing Terms & Conditions

Terms of Payment

The full amount owing is payable by the due date indicated on your bill. Please allow sufficient time for your payment to reach us.

Interest

Overdue balances are subject to a late payment interest charge.

Returned Cheque Charge

If your cheque is returned by the bank unpaid, a service charge may be applied to your account.

Overdue Balance

A “Disconnection Notice” indicates the balance on your account is overdue. To avoid disconnection of service, the overdue balance must be paid immediately. If it becomes necessary to disconnect service, payment of the full balance owing will be required to reactivate service. In accordance with our Terms and Conditions, a security deposit will be required prior to re-activation and a re-activation charge will apply. Reconnection of service may take up to 48 hours. Please advise Corix Customer Care if payment was made recently.


For more detailed information on your utility's effective rates and terms and conditions of service, rate change applications, capital projects, and other regulatory matters, please visit Resources - Regulatory Affairs.

Customers Currently on Credit Card Pre-Approved Payment Plans

Please note, if you've been enrolled in a Credit Card Pre-Approved Payment Plan (CC-PAP), you'll need to re-register on Corix Connect once it launches in your community. You will soon receive further information by mail.

Previous eCARe and eBill Users

The eCARe and eBill websites have been decommissioned. These services, and more, will soon be available on our new Corix Connect self-service portal. Historical billing can still be obtained from Corix Customer Care.