Archived Service Notices

These notices are no longer in effect. 

Customer Care Call Centre (Local Phone Number)

posted February 20, 2018

Please be advised the local number for the call centre (250-712-7273) is continuing to experience technical difficulties (callers will receive a busy signal). To contact Corix Customer Care, please call the toll-free line.

Toll-Free: 1-866-457-7273

Thank you for your patience and co-operation.


Customer Care Phone Lines Experiencing Technical Difficulties

posted February 16, 2018 at 7:00 p.m

We are currently experiencing technical difficulties with our Customer Care line.

To report an emergency or a gas leak, please call our 24-hour line at 1-855-244-7808.

Thank you for your co-operation and patience.

Service Alert - BC Hydro Power Outage

posted February 9, 2018 

A BC Hydro power outage due to a motor vehicle accident is currently affecting customers throughout West Kelowna, including Sonoma Pines.

For updates visit: https://www.bchydro.com/power-outages/app/outage-map.html#outage=1160894 



Gas Main Repairs Completed

Posted May 17, 2016 at 5:45 p.m.

Emergency crews have repaired the gas main hit and all customers have been restored. Thanks for your patience.


Gas Main Hit

Posted May 17, 2016 at 1:15 p.m.

As of 11:45am, Corix was notified of a gas main hit at Sonoma Pines. Emergency crews are currently on site. The estimated time for repair is one hour (2:30pm). Updates will be posted on Twitter at https://twitter.com/CorixGroup


Scheduled Electrical Outage for Friday, December 11, 2015

Please be advised that Corix Utilities will be conducting a planned electrical outage to perform routine maintenance between 10am - 1030am on Friday, December 11. 

The main switchgear will be de-energized for crews to undergo maintenance tasks safely. We anticipate the outage to last approximately 30 minutes.

If you have any questions, contact us at 250-712-7273 or at 250-377-7757. Thank you for your cooperation.