Frequently Asked Questions

Town of Cupar | Billing

  • Will there be any changes to my bill?

    Your future bills will reflect actual usage, which may result in a change to your bill (as current bills are based off estimates.) The billing process will not change, and you will continue to receive your water bill on the same schedule prior to the upgrade. For more information on your utility billing, contact the Town of Cupar.

  • How will my new advanced meter be read?

    Your new meter will allow the Town to read your usage remotely over the LTE network. The Town will no longer need to visit your property to obtain a reading.

    You can track your daily usage by manually reading your meter, or using the compatible EyeOnWater® app. Learn how to read your new meter.

  • Can I read my new water meter?

    Yes! You will have access to the EyeOnWater® consumer portal, where you can monitor your water usage and discover possible low-flow leaks. You can also manually read the dial on the face of your meter.

    Learn how to read your new meter.

  • How is the Town of Cupar protecting my personal data and water usage data?

    Your meter reading data is encrypted with the same technology many Canadian financial institutions use, and identifiable customer information is never stored or transmitted by the advanced meters.

    In addition to the encryption, only a unique code that identifies the transmitter in the advanced meter and your read will be sent to the Town.

Town of Cupar | Installation

  • How do I schedule my installation?

    By phone – call 1-855-455-3696 between 8 a.m. and 7 p.m. CST Monday to Friday.

    You will need to provide:

    • Your account number (which can be found on your most recent water bill)
    • Contact information for the account holder
  • When will installations take place?

    The new water meters will be installed on an area-by-area basis beginning October 2017. Meter exchanges will take place:

    Monday to Friday — 8 a.m. to 8 p.m. CST

    Saturday — 9 a.m. to 6 p.m. CST

    You can schedule an appointment for a time that is convenient for you through the online portal, or by calling us at 1-855-455-3696.

  • Do I need to be present for the meter installation?

    Yes.  In order to complete your meter exchange, Corix will require access to the meter within your home or business. An adult (18+ years old) must be present at the time of installation to allow access and sign off on completion.

  • How long will the installation take?

    The installation will take approximately 30 minutes to one hour. During this time, water is typically unavailable for approximately 10 minutes. A Corix technician will perform the exchange and will let you know when it has been completed.

    We encourage you to book a time that is most convenient for you by calling us at 1-855-455-3696.
  • Where will the meter be installed?

    Your upgraded meter will be installed in the same place as your old meter. Prior to your meter installer’s arrival, please ensure this area is clear of obstructions and debris to provide adequate working space (we recommend at least 3 feet of clearance where possible.)

  • Can I install the new meter myself?

    No. Corix Water Products has a contract to supply and install the water meters and the reading equipment device. Every installer is professionally trained to install water meters.

  • How will I know when the installation has been completed?

    Our installers will speak with you upon completion. Once your meter installation has been completed, please take a minute to let us know how we did at
  • How do I know if there are problems with my new meter?

    For 24 hours after installation, it is recommended to check the meter for leaks. If you do not detect any leaks after 24 hours, there are no other maintenance or inspections required.

    If you detect a problem with your new meter, please call us at 1-855-455-3696.

Town of Cupar | Meter Replacement Project

  • Why is the Town of Cupar upgrading my meter?

    The Town of Cupar is modernizing its water system infrastructure to provide the community with better water conservation and leak detection information, as well as reduce the cost of operations.

  • Can I opt-out of the upgrade?

    No. Water meters are owned by the Town of Cupar and any owner, tenant, or occupant must allow access to read, inspect, or replace the meter.

  • What is an AMA/advanced meter, and how is it different from the meter used now?

    The mechanical water meters currently in use in the Town City are in need of replacing as they have lost accuracy over time. 

    The new ultrasonic meters are equipped with Advanced Metering Analytics (AMA), which includes features such as leak detection, backflow monitoring, and remote meter reading. 

    AMA technology enables two-way communication over a fixed network between the utility system and the metering endpoints. AMA radios remotely transmit water-consumption information for individual water accounts.
  • Who will pay for my new meter?

    The Town of Cupar is responsible for the cost of the meter equipment and installation, and the Water Meter Replacement Project has received government funding. You will not be charged for your new meter or the installation.
  • Are there health effects from the radio frequency from the new meters?

    Badger Meter’s AMR/AMI devices are required to meet minimum guidelines for safe human exposure to radio frequency energy. In addition, federal health and safety agencies including the EPA, FDA, National Institute for Occupational Safety and Health (NIOSH), and the Occupational Safety and Health Administration (OSHA) consistently monitor and regulate RF safety. Badger Meter’s products are carefully evaluated and meet all exposure limits and standards specified by these agencies.

    With over 50 years of scientific study, there is no definitive or proven biological effects from human exposure to low level radio frequency (RF) signals. A number of credible scientific studies that address the question of health effects from low levels of RF are outlined below: